Last updated: September 2026
1. Who we are
BEZA Home Climate Ltd is a domestic air conditioning, ventilation and home comfort business serving homeowners across South Wales. Company: BEZA Home Climate Ltd. Registered office: 15 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ. Company number: 17481833. Email: hello@bezahomeclimate.co.uk. If you have questions about how we use your information, please contact us using these details.
2. Information we may collect
Depending on how you interact with BEZA Home Climate, we may collect information you provide when submitting an enquiry or requesting a quotation, including your name, telephone number, email address, postcode, property or project information, rooms involved, requirements, preferred contact method and messages. If you become a customer, we may also collect property address, installation requirements, system, survey, photographic, installation, commissioning, maintenance, warranty and project correspondence records. Website information may include IP address, browser and device information, approximate location, pages visited, referring website, visit date and time, and website usage information.
3. How we use your information
We may use your information to respond to enquiries, arrange Home Comfort Assessments, prepare quotations, communicate about your enquiry or project, provide installation, maintenance and aftercare, register products or warranties where required, maintain records, process payments and invoices, deal with complaints, improve our website and services, meet legal obligations and protect our business, customers and website. We will only use information where there is a lawful basis for doing so.
4. Legal basis for processing
Depending on the circumstances, we process personal information because you have asked us to take steps towards providing a service or quotation; processing is necessary to perform a contract; we have a legitimate interest in responding to enquiries, managing our business and improving services; we must comply with a legal obligation; or you have provided consent where it is required. Where we rely on consent, you may withdraw it.
5. Marketing
We may occasionally contact existing customers about relevant services, maintenance or useful information where permitted by law. We will not use your personal information for unrelated marketing without an appropriate lawful basis. You can ask us to stop sending marketing communications at any time.
6. Sharing your information
We do not sell your personal information. We may share information where reasonably necessary to operate BEZA Home Climate and provide services, including with professional advisers, accountants, payment providers, website and hosting providers, IT and software providers, manufacturers or distributors for warranty or technical support, contractors or installation partners where genuinely required, and regulators or authorities where legally required. Third parties should receive only the information reasonably necessary for the relevant purpose.
7. Website and third-party services
Our website may use third-party services for hosting, website functionality, analytics, advertising, forms or embedded content. Specific services may change over time. Where third parties process information on our behalf, we expect appropriate privacy and security arrangements. Non-essential cookies or similar technologies will be managed in accordance with our Cookie Policy.
8. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. Some information may need to be retained for longer where required for accounting, tax, warranty, legal, regulatory, insurance, contractual or business record-keeping purposes. Retention periods vary depending on the type of information and our relationship with you.
9. Keeping your information secure
We take reasonable steps to protect personal information against unauthorised access, accidental loss, destruction, misuse and unauthorised disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
10. Your rights
Depending on the circumstances, you may have rights under UK data protection law, including rights to request access, correction, erasure, restriction, objection, transfer and withdrawal of consent where processing is based on consent. You also have the right to complain to the UK Information Commissioner’s Office if you believe information has not been handled appropriately.
11. Contacting us
If you have a privacy question or want to exercise your rights, contact BEZA Home Climate Ltd at hello@bezahomeclimate.co.uk or 15 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements. The latest version will be published on this page. Last updated: September 2026.